dewa55 Privacy Policy

Privacy Policy

1. Introduction

dewa55 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and safeguard the personal data of individuals who register, access, or use our online betting platform at dewa55.cam (the "Platform").

By creating an account on dewa55, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must not use the Platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of dewa55.

2. Information We Collect

We collect several categories of personal information to provide, maintain, and improve our Services. The types of data we collect include:

2.1. Account Registration Information

When you register for a dewa55 account, we collect:

• Full Legal Name: As it appears on your KTP (Indonesian National Identity Card).
• Date of Birth: To verify that you are at least 21 years of age.
• Email Address: For account communications, password resets, and promotional notifications.
• Mobile Phone Number: Registered in Indonesia, used for account verification, security alerts, and customer support.
• Residential Address: Your current address in Indonesia.
• Username and Password: Credentials you create to access your account.

2.2. Know Your Customer (KYC) Verification Data

To comply with anti-money laundering (AML) regulations and prevent fraud, we collect:

• KTP (Indonesian National Identity Card): Front and back photographs showing your NIK (Nomor Induk Kependudukan), full name, date of birth, address, and photograph.
• Selfie Photograph: A photograph of you holding your KTP next to your face for identity verification purposes.
• Proof of Address: Recent utility bills, bank statements, or government-issued documents (if requested by our compliance team).

2.3. Financial and Transaction Data

When you deposit or withdraw funds, we collect:

• Bank Account Details: Bank name, account holder name, and partial account number (last 4 digits only) for processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata.
• E-Wallet Information: Account identifier (phone number or email) for OVO, DANA, GoPay, ShopeePay, or LinkAja transactions.
• Transaction History: Records of all deposits, withdrawals, bets, wins, losses, bonuses claimed, and account balance changes.

We do not store full bank account numbers, credit card numbers, or card CVV codes. All payment processing is handled through secure, PCI-DSS compliant third-party payment processors using tokenization.

2.4. Device and Technical Information

When you access dewa55, we automatically collect certain technical data, including:

• IP Address: Your device's Internet Protocol address, used for fraud detection, geolocation verification, and security monitoring.
• Device Information: Operating system, browser type and version, device model, screen resolution, and unique device identifiers.
• Session Data: Login and logout timestamps, session duration, pages visited, and clickstream data.
• Cookies and Tracking Technologies: Small data files stored on your device to remember your preferences, authenticate your session, and improve platform performance. See Section 7 for more details on cookies.

2.5. Betting and Gaming Data

We collect data related to your use of our Services, including:

• Sports bets placed (teams, odds, stake amounts, outcomes).
• Casino games played (game titles, RTP, bet sizes, wins, losses).
• Togel (lottery) number selections and draw results.
• Sabung ayam (cockfighting) wagers and match outcomes.
• Slot spins, bonus rounds triggered, and progressive jackpot activity.
• Live dealer interactions (chat logs with dealers, baccarat shoe history, roulette number sequences).

2.6. Communications and Support Data

When you contact customer support via live chat, email, or WhatsApp, we collect and store:

• The content of your messages, questions, and complaints.
• Attachments or screenshots you provide.
• Support ticket history and resolution notes.

2.7. Marketing and Promotional Data

If you opt in to receive marketing communications, we collect:

• Your email subscription status and preferences.
• Engagement metrics (email open rates, click-through rates, promotional offer redemptions).

3. How We Use Your Information

dewa55 uses your personal data for the following purposes:

3.1. Account Management and Authentication

• To create, maintain, and secure your dewa55 account.
• To authenticate your identity and prevent unauthorized access.
• To verify your age and residency in Indonesia.
• To process KYC verification and comply with AML regulations.

3.2. Transaction Processing

• To process deposits and withdrawals via Indonesian banks and e-wallets.
• To settle bets, distribute winnings, and manage account balances.
• To issue bonuses, cashback, and VIP rewards.

3.3. Platform Improvement and Personalization

• To analyze user behavior and improve the Platform's functionality, design, and performance.
• To personalize your experience by recommending games, promotions, and features based on your betting history.
• To conduct A/B testing and optimize user interfaces.

3.4. Customer Support and Communication

• To respond to your inquiries, complaints, and support requests.
• To send you account notifications, security alerts, and transaction confirmations.
• To notify you of changes to our Terms, Privacy Policy, or Responsible Gaming Policy.

3.5. Fraud Prevention and Security

• To detect and prevent fraud, money laundering, collusion, arbitrage betting, and bonus abuse.
• To monitor suspicious activity, duplicate accounts, and unauthorized access attempts.
• To comply with legal and regulatory obligations, including reporting suspicious transactions to relevant Indonesian authorities.

3.6. Legal and Regulatory Compliance

• To comply with Indonesian and international gambling regulations.
• To respond to lawful requests from government agencies, law enforcement, or courts.
• To enforce our Terms & Conditions and protect our legal rights.

3.7. Marketing and Promotions (With Your Consent)

• To send you promotional emails, SMS messages, or push notifications about new bonuses, tournaments, and platform updates (only if you have opted in).
• To deliver personalized offers based on your betting preferences and VIP tier.

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any promotional email or by adjusting your notification preferences in your account settings.

4. How We Share Your Information

dewa55 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of third parties under strictly controlled circumstances:

4.1. Payment Processors and Financial Institutions

We share your bank account or e-wallet information with our payment service providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These providers are bound by PCI-DSS compliance standards and contractual confidentiality obligations.

4.2. Game Providers and Software Suppliers

We share limited data (username, bet sizes, game outcomes) with our licensed game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, Spribe) to deliver live casino, slots, and table games. These providers are prohibited from using your data for any purpose other than operating their games on the dewa55 Platform.

4.3. KYC and Identity Verification Services

We may share your KTP and identity documents with third-party KYC verification services to authenticate your identity, verify your age, and screen for politically exposed persons (PEPs) or sanctioned individuals. These services are contractually obligated to protect your data and delete it after verification is complete.

4.4. Legal and Regulatory Authorities

We may disclose your personal information to Indonesian government agencies, law enforcement, courts, or regulatory bodies if required by law, court order, or legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with anti-money laundering (AML) or counter-terrorism financing (CTF) regulations.
• Respond to lawful requests for information.
• Protect the rights, property, or safety of dewa55, our users, or the public.

4.5. Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy involving dewa55, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent Platform notice before your data is transferred and becomes subject to a different Privacy Policy.

5. Data Retention

dewa55 retains your personal information for as long as your account is active, plus an additional period required to comply with legal and regulatory obligations. Specific retention periods include:

• Account and Transaction Data: Retained for 7 years after account closure to comply with Indonesian financial and tax regulations.
• KYC Documents (KTP, Selfies): Retained for 7 years after account closure for AML compliance purposes.
• Betting and Gaming Records: Retained for 5 years to support dispute resolution and regulatory audits.
• Marketing Communications: Deleted immediately upon opt-out or within 30 days of account closure.
• Support Chat Logs: Retained for 3 years for quality assurance and training purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

6. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

6.1. Right to Access

You have the right to request a copy of all personal data we hold about you. To exercise this right, contact our support team at [email protected]. We will provide your data in a structured, commonly used, and machine-readable format within 30 days.

6.2. Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information (email, phone number, address) directly from your account settings, or contact support for assistance.

6.3. Right to Erasure ("Right to Be Forgotten")

You have the right to request deletion of your personal data if:

• The data is no longer necessary for the purposes for which it was collected.
• You withdraw your consent and there is no other legal basis for processing.
• You object to processing and there are no overriding legitimate grounds.

However, we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping requirements) even after you request deletion.

6.4. Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out at any time by clicking "Unsubscribe" in promotional emails or adjusting your notification preferences in your account settings.

6.5. Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider (if technically feasible).

6.6. Right to Withdraw Consent

If we process your data based on your consent (e.g., marketing emails), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

7. Cookies and Tracking Technologies

dewa55 uses cookies and similar tracking technologies to enhance your experience, secure your account, and analyze Platform usage. Cookies are small text files stored on your device that help us remember your preferences and authenticate your session.

7.1. Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, such as keeping you logged in and processing transactions. You cannot opt out of these cookies.
• Performance Cookies: Collect anonymous data on how users interact with the Platform (page load times, error messages, popular features) to improve performance.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver targeted promotional offers and measure campaign effectiveness. You can opt out via browser settings.

7.2. Managing Cookies

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Platform.

8. Data Security Measures

dewa55 employs industry-leading security measures to protect your personal information, including:

• AES-256 Encryption: All sensitive data (passwords, KTP images, financial records) is encrypted at rest using 256-bit Advanced Encryption Standard.
• TLS 1.3 Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security 1.3.
• Two-Factor Authentication (2FA): Optional 2FA via SMS or authenticator app to prevent unauthorized account access.
• Segregated Databases: Player funds are held in segregated bank accounts, separate from operational funds.
• Regular Security Audits: Independent third-party penetration testing and vulnerability assessments conducted quarterly.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, and all access is logged and monitored.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor for and respond to security threats.

9. International Data Transfers

dewa55 operates internationally, and your personal information may be transferred to, stored, or processed in countries outside of Indonesia. When we transfer your data internationally, we ensure that adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by data protection authorities.
• Data Processing Agreements (DPAs) with all third-party service providers.
• Compliance with EU GDPR standards for Indonesian users whose data is processed in Europe.

10. Children's Privacy

dewa55 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered on dewa55, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

dewa55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to you via:

• Email notification sent to your registered email address.
• Prominent in-app banner or pop-up notification upon login.
• Updated "Last Updated" date at the top of this Privacy Policy.

Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the dewa55 Platform (bottom-right chat icon).
• WhatsApp Support: Available 24/7 (Indonesian-speaking agents).

Our customer support team operates around the clock to assist you in both English and Indonesian (Bahasa Indonesia). We will respond to all privacy-related inquiries within 48 hours.

Acknowledgment: By creating an account on dewa55, you confirm that you have read, understood, and agree to the terms of this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.